Here to help.

Tell me what happened

Include your app version, device model, iOS or iPadOS version, and the steps that led to the issue. Remove personal details from screenshots. Please don’t send health records or passwords.

Health distance not updating?

Check the app’s Health permissions and the goal’s “Use Health distance” setting. You can refresh Health access from Settings or enter progress manually.

Manage your data

“Remove Data From This Device” in Settings → Data clears local information while leaving synced cloud game progress intact.

To remove that cloud progress too, remain signed in and choose “Delete Account and Cloud Data.” If deletion fails, reconnect and retry before signing out. Deleting LevelUp data does not delete original Apple Health records.

Using more than one device?

Optional iCloud sync carries game progress. Detailed fitness history, goals, and Health values stay local and do not transfer through that sync.